Refund policy

Refund, Return & Replacement Policy

At ALVORA ENTERPRISE, we are committed to delivering a refined shopping experience backed by strict quality control and transparent policies. Every product undergoes thorough inspection before dispatch to ensure it reaches you in perfect condition.

Our Policy Approach

To maintain product integrity and operational efficiency, we follow a carefully controlled return and replacement system.

Returns & Refunds

We currently do not offer returns or refunds on orders once they are successfully delivered.

As a policy, requests based on the following reasons are not accepted:

  • Change of mind or preference
  • Incorrect size or variant selection by the customer
  • Minor variations in color, finish, or appearance
  • Delay caused by logistics partners

Replacement Eligibility (If Required)

In rare cases, we may offer a replacement if:

  • The product is received in a damaged condition
  • The item is defective
  • An incorrect product has been delivered

Verification Requirements

To ensure fairness and authenticity, all claims must meet the following criteria:

  • A complete unboxing video recorded from the moment the sealed package is opened
  • Clear visual evidence of the issue
  • Request raised within 24 hours of delivery

Requests that do not meet these requirements will not be processed.

Resolution Process

  • Approved cases will be resolved through replacement or store credit, depending on product availability
  • We do not process monetary refunds

Product Condition for Replacement

If a replacement is approved, the product must be returned in:

  • Unused condition
  • Original packaging
  • With all tags and accessories intact

Shipping & Handling

  • Shipping charges are non-refundable
  • Return shipping (if applicable) is to be arranged by the customer

Non-Eligible Items

The following categories are not eligible under any circumstances:

  • Items purchased during sales or promotional offers
  • Personal use / hygiene-sensitive products
  • Used, altered, or damaged items after delivery

Order Integrity & Misuse

To maintain service quality, we reserve the right to:

  • Decline requests that appear fraudulent or abusive
  • Restrict or block accounts with repeated non-serious orders or returns

Final Authority

All decisions regarding returns, replacements, and claims are at the sole discretion of ALVORA ENTERPRISE, ensuring fairness and consistency.

Need Assistance?

For any concerns, please contact our support team:
📧 alvorasupport@gmail.com